Privacy Policy
17/03/2017
In this document:
Fransabank sal is referred to as “the bank”
The Fransabank Mobile App is referred to as “the App”
This Privacy Policy describes the use of the information and personal data collected by the bank from its users when you sign up for, use, access or otherwise interact with the App, how we use and share that information and the choices we offer you. This privacy policy may be subject to change. If we make changes, we will notify you by posting the updated policy and revising the date mentioned above. We encourage you to review the policy whenever you use the App to stay informed about our information practices and about the choices available to you.
Collection of Personal Information
Information We Collect from Your Use of the App
We collect information about you from time to time when you use the App, receive and store personal information you enter into the App, and that you may provide us directly or give us in other forms including the following:
You may provide information such as your name, phone number, address and email address to enable us to send information. You may provide us information about your personal business affairs, change your content or email, respond to survey and / or promotions, financial information on credit card or communicate with our customer support.
• Transaction Information. When you use our App to make money transfers, we collect information about when and where the transactions occurred, a description of the transactions, the payment or transfer amounts, and information about the devices and payment methods used to complete the transactions by credit card.
• Location Information. When one of our applications is open on your mobile device, we periodically receive information about the location of the device.
• Device Information. We collect device-specific information when you access the App, including your hardware model, operating system and version, unique device identifiers, mobile network information, and information about the device's interaction with the App. Access to your device camera is needed in order to permit the scanning of QR Codes which are used while registering and logging in with the One Time Password security feature in Fransabank’s Online Banking.
• Use of Information. We collect information about how you use the App, including your access times, browser types and language and Internet Protocol ("IP") addresses.
• Regarding information collected by cookies, we use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files that are stored on your hard drive or in device memory by a website. Among other things, cookies support the integrity of our registration process, retain your preferences and account settings, and help evaluate and compile aggregated statistics about user activity.
Additionally we may collect any other information you provide while interacting with us.
Use and Sharing of Information
The use of the information collected by the App is strictly to be used internally in Fransabank and will not be disclosed to any third party unless:
• It is to be shared with Fransabank’s mobile app software provider, noting that the provider, additionally, is committed in adhering to Lebanese national banking secrecy laws.
• It is in connection with, or during the negotiation of any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business;
• If we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce applicable agreements or policies; to protect the security or integrity of the App; and to protect the Bank, end users, or the public from harm or illegal activities.
Communication:
We may use your personal information to contact you through newsletters, marketing or promotial materials and other information
Cookies
Most web browsers are set to accept cookies by default. Cookies are files with small amount of date which may include an anonymous unique identifier. Cookies are send to you to your browser, you can instruct your browser to remove or reject cookies; or indicate when a cookie is being sent however, the App may not function properly if you do so. If you do not accept cookies you may not be able to use some portions of the App.
Security
The security of your personal information is important to us.We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However to remind you that no method for transmission over the internet, or method of electric storage is 100 % secure.
We cannot assure the security of any information you choose to make public or in social media.
Changes to this Privacy Policy
This Privacy Policy is effective as of 17/03/2017 and will remain in effect except with respect to any changes in its provisions in the future which will be in effect immediately after being posted.
We reserve the right to update or change our Privacy Policy at any time and ask you to check this Privacy Policy periodically. Your continued use of the App after we post any modifications to the Privacy Policy will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing prominent notice.
Preferences
• You may email us if you wish to deactivate your account. We may retain archived copies of information about you and your transactions for a period of time that is consistent with applicable law.
Contact
If you have any questions about the Privacy Policy, please contact us at:
Fransabank Headquarters, Hamra Str.,
Riad El Solh Beirut 1107 2803
Lebanon
P.O.Box 11-0393
Call Center: 1552 from Lebanon, or +961 1 734 000 from abroad.