|
|
CAPITAL: L.L.315 BILLIONS.FULLY PAID
UP
HEAD OFFICE:FRANSABANK CENTER, HAMRA, BEIRUT
P.O.BOX: 11-0393 - BEIRUT, LEBANON
TELEG. AD:FRANSABANK - TEL: (01)340180/8 - 745761/4 - FAX.(01)354572
TELEX: FRANSA 20631 le - CRB NO: 25699 - LIST of BANKS NO.1
Web site: www.fransabank.com e-mail: fsb@fransabank.com
|
|
GENERAL CONDITIONS
GOVERNING THE ONLINE BANKING
|
|
Online Banking is offered by FRANSABANK SAL to its
Customers according to the following terms and conditions: |
|
1- DEFINITIONS
|
|
- Bank refers to FRANSABANK SAL
- Customer refers to
|
- a physical person who is at least 18 years old, with
full contractual capacity, holder of an account under the name of an individual
or held jointly with one or more other individuals (and/or) and who has applied
for Online Banking.
- a moral person duly represented with powers to accomplish formalities and
execute operations displayed hereunder.
|
- Services refer to product and services, related to
accounts, Debit/Credit Cards, Insurance policies, Transfers on authorized
accounts, or any other facility offered by the Bank through the Internet.
- Online Banking refers to the Internet Banking Service offered by
Fransabank to its Customers.
- Username refers to the personal identification assigned and
issued by the Bank to the Customer.
- Login Password refers to the electronic identification
signature, needed to access the system, issued by the Bank to the Customer.
- Customer ID refers to the identification number of the
Customer at the Bank.
- Transfer Password refers to the electronic identification
signature, needed to conduct transfers on authorized accounts, from one account
to another.
- Call Center refers to the Fransabank Center offering
Fransabank's Customers assistance and transactions support through the
telephone.
|
|
2- CUSTOMER
COMMITMENTS |
|
Login Password & Transfer
Password |
|
2.1 Upon the Customer's subscription to Online Banking, the Bank
provides the Customer with a Username as well as a sealed envelope containing: |
A. Login
Password
B. Transfer Password |
|
2.2 The Customer must change the Login Password as well
as the Transfer Password upon his first entry to Online Banking. |
|
2.3 The customer undertakes to safeguard the Username
and the Login Password as well as the Transfer Password and is fully
responsible for protecting them. He is also responsible for keeping them
confidential, not to reveal them to any person, to memorize them and not to
record them anywhere. The Bank does not advise the customer to use Online Banking in
public places and to be very careful in such cases and is recommended to
thereafter change his Login Password and Transfer Password. The Customer
releases the Bank from any responsibility, liability or harm that may arise as
a consequence to the use or the misuse of the Login Password as well as the
Transfer Password by the customer or a third party. |
|
2.4 In case the customer's Username and/or Login
Password and/or Transfer Password is lost/stolen, or if the customer suspects
that a tampering occurred with his accounts, or doubts that his Username and
Login Password as well as the Transfer Password are compromised with by an
external party, the customer must inform the Bank of this incident in writing
immediately. The customer shall be liable for all transactions performed by
using his identification means and liable for all amounts that may be incurred
due to the use of the Username and the Login Password as well as the Transfer
Password until the end of the day on which the Bank receives a written
notification from the customer in this regard.
|
|
2.5 The customer fully understands that the Username
and Login Password as well as the Transfer Password are considered the
identification means, i.e. his signature to verify the customer's identity, and
are for customer's sole use and the customer agrees to keep them secret and not
to reveal them to any person. Therefore all transactions performed using the
Username, Login Password and Transfer Password and anyone using them will be
considered the customer. The customer shall be liable for all transactions
performed by his identification means. |
|
2.6 For security purposes, Online Banking will be temporarily
stopped in case the customer entered the Login Password or the Username or the
Customer ID incorrectly three consecutive times. In this case, the customer
will have to refer to Fransabank Call Center by calling 01- 734000 to
reactivate Online Banking. |
|
Sincerity of Information
2.7 The customer acknowledges that all his personal information that are given
to the Bank are true and correct and takes responsibility for any
non-declaration or omission of these information. Therefore the customer is
committed to inform the Bank of any modification or change in the personal
information indicated in the application form. |
|
3- THE USE OF ONLINE BANKING |
|
3.1 The customer shall be liable to use Online Banking according
to the applicable legal restrictions of traditional Banking Services. Secret
accounts or numbered accounts are out of the scope of the Services. Holders of
Collective Accounts (and) cannot apply for Online Banking. |
|
3.2 Holders of joint accounts (and/or) can have access
to Online Banking when either one of the account holders has accepted and signed the
relevant application form. Each holder of a joint account shall receive his own
personalized Username, Login Password and Transfer Password. Holders of joint
accounts (and/or) can only perform transactions on their authorized accounts.
|
|
3.3 The Bank shall record all the banking transactions
carried out through Online Banking to guarantee the proper execution of the instructions
issued by the Customer. These recordings are considered as final and conclusive
evidence of the banking transactions made by the Customer. |
|
3.4 Online Banking will be accessed through a personal computer
"PC" that may be owned by the Customer and through the public network Internet.
The Bank is not responsible for the PC maintenance, operations and
communications costs of the Customer.
|
|
3.5 Even though the Bank is offering this Service
through the Internet utilizing the best security measures, it is not held
responsible for any errors that might occur due to the unprotected and open
nature of Internet. The Bank is not responsible for any faults caused by any
software used by the Customer, or any viruses residing on the Customer's PC
that may compromise Customer's critical data, and the Customer will be held
responsible for any consequences that may arise as a result of that.
|
|
3.6 The Bank shall provide the Customer with the
operation instructions, which the Customer undertakes to follow accurately. The
Customer acknowledges that all information given under Online Banking is for guidance
only. The Bank is not responsible in case Online Banking is not updated or
non-operational or if wrong information is given through Online Banking. |
|
3.7 The Customer approves that the Bank may share
information about the Customer internally to provide the Customer with new
Services.
|
|
3.8 The Customer agrees that the Bank will not conduct
any funds transfers, if the transfer amount exceeds the daily transfer limit,
on authorized accounts set by the Bank, or if the Customer does not have
sufficient balance in the account he designated at the time the order is to be
performed. Otherwise the funds transfer request shall be cancelled and the Bank
shall not be responsible for not executing the transaction.
|
|
3.9 The Customer agrees that transfers, on authorized
accounts, are executed according to the following:
|
|
- The beneficiary, client of Fransabank, will be asked
by the Call Center if he accepts that a transfer will be made to his account
from the transferee. The beneficiary has the right to accept or refuse such
transfer. The acceptance of the beneficiary through the Call Center will
constitute a legal proof.
|
|
- When conducting a transfer, the Username, Login
Password as well as the Transfer Password are considered by the Bank to be the
Customer's signature.
|
|
|
3.10 The Customer, upon subscription to Online Banking, agrees
to make and receive transfers electronically. |
|
3.11 The Bank will consider the Customer's request for
a checkbook submitted through Online Banking. Based on the Bank's approval, the Customer
agrees in advance to pay, by means of debiting his account, the fees
established by the Bank for checkbook issuance and shall receive his checkbook
from the concerned Branch. |
|
3.12 The Customer alone shall bear responsibility for
losses from any transactions that may arise as a result of debiting his account
or transferring any amount to another customer's account provided through Online Banking
by mistake. The Customer acknowledges his responsibility to verify the accuracy
of the transactions and the entries registered in his accounts, and to renounce
any discussions or disputes in their regard. |
|
3.13 Upon receipt of the Statement of Account, the
Customer shall consider all the transactions performed through Online Banking recorded
in the Statement. In case the Customer suspects any mistake or omission in any
transaction conducted through Online Banking, the Customer shall refer back to his
Branch. |
|
3.14 The Electronic mail, provided through Online Banking, is
used as a means of secure correspondence between the Bank and the Customer. As
related to Online Banking services, the Customer must send e-mail messages to the Bank
only through Online Banking. The Customer agrees to receive e-mail messages from the
Bank that the Customer chooses to receive through this service. The Customer is
considered a recipient of any messages the Bank sends to the Customer. The Bank
bears no responsibility for any delay, damage or problems that the Customer may
encounter while the Customer sends e-mail messages to the Bank, or in case the
Bank sends to the Customer e-mail messages upon his request through the
Internet. |
|
3.15 The Customer also agrees to receive SMS messages
on the mobile phone number he predefines. These SMS messages include
information on transactions which the Customer chooses to receive through this
service, e.g. payment executed through his Credit / Debit Card. |
|
3.16 The Customer hereby expressly releases the Bank
from any responsibility as a result of the Bank's obligation to Bank secrecy in
the understanding of the applicable law, in case a Third Party accessed the
Customer's account, or obtained information about his Bank accounts,
transactions, Credit Cards, etc… without the direct or indirect input of the
Bank and to the extent necessary the Customer waives any right or claim in
connection therewith. |
|
3.17 The transactions registered through Online Banking and
transmitted by data processing, will constitute the only proof of movements
made by the Customer. The Customer waives any right of objection related to
these transactions and releases the Bank from the responsibility of any loss he
may incur, or that may result from a malfunction of the service.
|
|
3.18 The Customer may request to apply for new Services
provided by Online Banking or renounce on existing ones. The Bank also has the right to
make available a new service and/or cancel any offered service in Online Banking. |
|
3.19 The Bank shall at any time, and for any period of
time, without giving any reasons and without any prior notice have the right to
alter the General Conditions of Online Banking.
|
|
4- COST |
|
4.1 The Customer agrees to pay all fees and charges
that might be set by the Bank for the use of Online Banking. The Customer also agrees to
pay additional fees and charges of certain functionalities of Online Banking, for which
he has the right to choose or not. The Customer authorizes the Bank to debit
such fees and charges from any account he has with the Bank. |
|
4.2 The Customer agrees to pay fees / charges based on
the current charges applied at the Bank for operations conducted through Online Banking
that the Bank normally charges for, e.g. Checkbook order fees.
|
|
4.3 The Bank reserves the right to set and / or modify
the fees and charges of the Services payable by the Customer without prior
notice or explanations. |
|
5- TERMINATION |
|
5.1 The Bank has the right to terminate the use of
Online Banking without any prior notice and at any time. The Customer as well, at any
time, has the right to terminate this Agreement through a signed letter
addressed to his Branch. |
|
5.2 If the Customer terminated Online Banking, any scheduled
payment order requested by the Customer will still be performed on the business
day specified by the Customer, in case the payment order is not cancelled by
him and on a condition of having sufficient balance in the Customer's account. |
|
5.3 The Bank shall automatically suspend Online Banking as soon
as the Bank is notified of the Customer's death. |
|
6- APPLICABLE LAW -
COMPETENCES |
|
6.1 This Agreement and all matters arising under or by
virtue of it shall be governed by and construed in accordance with the Lebanese
Laws. |
|
6.2 All disputes arising out of the interpretation or
execution of the present Agreement shall be finally settled under the rules of
conciliation and arbitration at the Beirut Chamber of Commerce and Industry by
one or more arbitrators appointed in accordance with the said rules. The
parties hereto declare accepting the provisions of the said rules and undertake
to abide by them. |
|
6.3 Both parties have the right to present
documentation to support their points of view before the arbitrators.
|
|
6.4 The Bank has the right not to take advantage of the
above-mentioned arbitrary clause and to have recourse to the competent Courts
of Beirut for the interpretation or execution of the present Agreement. |
|
Name: |
|
Date
Signature: |
|